Mike Clark always makes our service experience the best! We absolutely love Mike. We've dealt with him for years and would not go anywhere else for service. Mike offers the best in customer service, and his professional demeanor is top-notch. It's always a pleasure to take our vehicles to Mike. Rivertown is fortunate to have a quality-employee like him.
After the oil change, I found spots of dark oil in my garage floor. I returned to the service department three days later and waited 45 minutes while they cleaned the old oil off of the crossbar. They explained that in removing the oil filter, the old oil collected in the hollow crossbar. I have never had this problem before and I was very frustrated to have to return and wait.
Driver side door remote door lock not working. Had door checked by Riverside Buick, GMC and was told that the actuator was bad and needed to be replaced, OK well I knew that was the problem so replace it. Then I was told that a common part like that was not in stock and it would be ordered and installed next week causing another trip to dealership at a cost of about $250.00.
Took truck back and 2.5 hours later truck was repaired and everhing was good to go.