I will never purchase another vehicle from Rivertown. We purchased a 2016 Yukon XL with the entertainment package. It took over 2 weeks to receive the 4 headsets and remote. The dealership did hand deliver the items. The point it the sale man told us 3 different times that the items were mailed. 3 weeks later we received a letter to pay $25.00 to do a tag transfer. The last 3 new vehicles we have purchase the dealership took care of the tag and the tag was mailed to us. We are not pleased with this dealership.
Efficient front desk (advisors) ,great contact during stages of repair and updates on ordered parts w/ their effect on completion of job. Great response to my urgent needs,( check engine light 2ry to gas cap issue).
The Service Manager 'Greg' handled the maintenance on my vehicle and was outstanding. He covered everything with me thoroughly and even let me know of future maintenance to be aware of and even went over recall information. I was in and out in no time due to his attention to detail. You and I are very fortunate to have him in charge of our maintenance. He needs to be recognized!!!
Greg in the service department was very helpful with my A/C issue. Although the car is less than two years old, by mileage it was not in warranty for the A/C. He got GMC to participate with some assistance and also gave me a rental car so that I could attend a previously scheduled business meeting.
Always have received great service from this service dept. Michael Clark knows me by name when I come in and makes sure my vehicles are taken care of properly. Wouldn't go anywhere else for service on my GMC's.
Dropped off vehicle for oil change plus other services and some warranty work. Didn't recommend new tires until I came back to get more warranty work done. I would have purchased tires through dealership had they recommended them during initial visit instead of the follow up as I was not willing to leave vehicle there again and rearrange schedules for a third day.
Celina was an awesome manager. I have worked with her many times. She always says the right things to people even when the bill or cost to fix may be surprisingly high. She establishes relationships with people to earn their trust. She is very competent and just a good person. I would even call her a friend and invite her to any bbq I might have. Pay her well as a person with her skill set is hard to find....I may hire her away myself...thanks. Jay Greenwood