Customer Reviews

Excellent salesman and care. Professional all the way.

I enjoyed the wait for my car to be service because there Was coffee, popcorn and later there were hot dogs and Hamburgers. Most importantly the staff was courteous and professional.

Loved the fact that I was greeted upon arrival at the dealership. Every time I had a question while I waited. One suggestion is to have a link for customers to be informed on up to date accessories for their vehicle or the newer vehicles coming out next fiscal year. Another suggestion is to have customers pull a ticket for order of line of arrival for customers who arrive prior to opening. Last suggestion is to have a healthier choices (maybe pay) for a contential breakfast while they wait in the morning, example: fruits, cereals, no donughts, variety juices (fruit juicer) to increase a healthier living.

Excellent service writer Amanda Orr. Vehicle repaired and returned on time.

It took 2 1/2 hours to get an oil change/filter, fluid and lube. I was told 1-1/2 hrs and no one came to tell me after 1 hr or so that was going to be a delay to give me the option to stay or leave and come back. It is not rocket science that the normal time to perform this takes at least 1/2 hr. When it had been 2 hrs I started checking on it and was told then that the person that was to do the oil change had to leave because of a girlfriend was in an accident. I can understand that to a degree if I could have been informed and given an option to stay or could back at another time.

Was very good

Great timely service. Very pleased!

Great Experience

Exceptional customer service.

Greg is awesome to work with and very helpful when I show up and need help.

My salesman, Charles Robinson, was great! Love my Envision!

I have always been very happy with the level of service that I have gotten here.

Amanda was very polite and professional.

The service to the vehicle itself was great, however, the shuttle to and from work could use some reinforcement. I was advised the shuttle would leave at approximately 7:45, but it didn't leave until after 8:15 causing me to be late to work. If I knew the shuttle would not be prompt or reliable I would have made other plans and/or let them know at work I wouldn't be in until much later.

My experience at Rivertown Dealership was satisfactory.

Greg McCart is courteous, knowledgeable, and definitely customer service oriented.

The service writers were professional and gave me the best options to resolve the issue with my vehicle. The best part was I was done at the dealership within a hour.

Always courteous staff and quick with service.

I didnt buy my vehicle from here but when I called about the recall on my terrain they were more than helpful. They got me in the same week and I was done in a hour. Great service.

Robert Ballenger was a great salesman, overall great services!