582 Reviews Found
Confirmed Service Customer
I���m very pleased overall. Not that long of a wait and courteous staff.
Leonard N.
FORT BENNING
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
I love the work space area behind vending area.
Sonya A.
PINE MOUNTAIN
Business Response
We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you; be it service or sales. Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Service Customer
Had to replace part to the driver's seat (control panel). They ordered the part and later discovered I need 2 additional parts. I paid for the service and the 2 additional parts, that must be ordered. Not happy that I have to pay another service/labor fee to add the additional parts. I wish I knew about all parts and had the work done all at one time.
Mary B.
COLUMBUS
Business Response
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
Stewart went above and beyond with service. Thank you
Kathy W.
COLUMBUS
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Was this review helpful?
Confirmed Sales Customer
Wonderful experience, had a great salesman, Robert Ballenger, who was very professional and knowledgeable.
Sherreyal S.
RICHLAND
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thanks for taking the time to leave us this information about your recent visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
the service and everyone is always hospitable and positive
Robert R.
PHENIX CITY
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
The staff was quick, kind, and professional.
Shannon C.
COLUMBUS
Business Response
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
Was this review helpful?
Confirmed Service Customer
Always a pleasure dealing with Rivertown service department.
Justin W.
FORT MITCHELL
Business Response
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
Was this review helpful?
Confirmed Service Customer
Recommended extra, overpriced services. Didn���t fix the original problem I brought it in for until the second visit, and $600 of other repairs. Charged Wwwaaaayyyyy too much to flush the coolant. $150? Really������
Jamin E.
SMITHS STATION
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Was this review helpful?
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Was this review helpful?
Confirmed Service Customer
They left parts off They said they fixed stuff and they didn���t I was treated very poorly I spent a lot of time trying figure out why they kept messing stuff up and I continuously payed my money. They were just replacing parts until they got to the right part and if u didn���t tell them to check something they wouldn���t and let u drive off with a messed up car. THEY SUCK!! I still have screws left in my car from a fan change.. go figure!! I will never send anyone nor go back..
Avery P.
PHENIX CITY
Business Response
Thank you for providing us with your feedback. We apologize for your unsatisfactory experience and we would like to speak with you to make amends. Please call us so we can address your review.
Was this review helpful?
Confirmed Service Customer
They call me to the shop were window viser were being installed and show me they wouldn't work
Wesley H.
PHENIX CITY
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for leaving us this response!
Was this review helpful?
Confirmed Service Customer
Was given a quote, sent by text, for service repair, oil change, and tire rotation and I agreed to terms. Then when I pick up truck, was charged about an extra $30. Said full charge for oil change wasn't included on first quote. Felt cheated. Had my oil changed there a few months ago and they didn't top off washer fluid, may not have topped off other fluids either. Had to go buy more washer fluid at Advanced Auto. Don't plan on going back.
John C.
COLUMBUS
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
Was this review helpful?
Confirmed Service Customer
I had to get a oil change and tire rotation on my 2019 GMC Sierra. I was helped by Keisha from the service department. She was absolutely outstanding from the time arrived and throughout the time my vehicle was in service. She called me Lyft, keeped in tough via test, and notified me when my vehicle was ready. Her professionalism was amazing and I look forward to coming back for my next service! Thank you so much Keisha and you entre service team!
Emanuel C.
FORTSON
Business Response
Thanks for highlighting a staff member that helped make this such a great experience! If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
I had a great experience at the dealership. My vehicle was serviced with no problems and Greg was helpful and friendly as always.
Ruby D.
COLUMBUS
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Was this review helpful?
Confirmed Service Customer
I always have a wonderful experience when having my car serviced at Rivertown GMC - Buick. My service writer Mike Clarke is always very professional and always making sure my car has been taking care of. Thank you for the excellent service !
Wanda G.
COLUMBUS
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Was this review helpful?
Confirmed Service Customer
My service rep, Stewart F. Is always exceptional and very professional.
Glenn H.
PHENIX CITY
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. If you have any further questions, please give us a call. We're always happy to help!