have been very satisfied with service in the past, parts for my enclave were not ordered all at the same time and when my wife picked up the car whoever did the work left a mess in the floor for her to take and clean out. This will not stop us from using Rivertown Buick but I will take it back if this happens again.
I called the service department to ask a question regarding my vehicle that I had serviced recently. The man asked us for some vehicle information that I didn't have in my possession a that time, I asked him if he could just look up the information in his computer since i had just been there, and he said no, that i would have to bring the vehicle in for him to check it in person. Long story short, I get there and i spoke to a different service employee who told me that they had know idea why the guy told me that, because they could just look the information up on their computer. so the complaint is, why would an employee act that way and waste time, or why wasn't he trained properly. I suggest some random phone audits, to see who really knows what they are doing. Make the whole company look bad.
They attempted to price match another large dealer and came close enough to close the deal. They treated my family and I like family while we were there. They kept bringing snacks and balloons to my 3 year old to keep him satisfied while we were signing papers. They washed and fueled up my truck before I left. They also helped us set up the OnStar and Wifi service before we left. Their parts department has always been very helpful in the past. The service department has been friendly when we have visited.