706 Reviews Found
Confirmed Service Customer
Everything was excellent about the whole experience I had to encounter with fixing my window. The work was done very professional and you can not tell that it had been replace. Thank you so much for fixing my vehicle. I love you guys....
Tracy G.
MIDLAND
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Rivertown Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
We are going out of town and wanted to have our car checked to see if we had any problems to be fixed. Michael Clark was the person I talked to and told him my health is not where I could wait, no problem he said the shop foreman drove me home. After a through going over Michael assured me the car had no problems and asked me if I wanted him to bring the car to my house. So glad we started using Rivertown Buick 6 years ago
Leroy L.
COLUMBUS
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Confirmed Service Customer
Service not as good as it was in prior years. Mid-diagnosed problem due to defective test instrument. Sounds like QC issue in shop. Took an extra day in shop. Not sure if cost charged is valid due to shop errors
Anne D.
MIDLAND
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Confirmed Sales Customer
relaxed no pressure sales team felt very comfortable with the whole process
Roger M.
COLUMBUS
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Confirmed Service Customer
Have been waiting almost two months for parts
Garrett M.
PHENIX CITY
Business Response
Thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
Overall great experience, great customer service, thorough, and polite.
Tiffany H.
COLUMBUS
Business Response
Glad you had a great experience!
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Confirmed Sales Customer
I had a very pleasant experience with the dealership. I would like to thank Richard Detwiler for his professionalism and striving to ensure that I had a pleasant experience. I would also like to thank the other staff in finance for their professionalism as well. Thank you!
Shawn M.
COLUMBUS
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Confirmed Sales Customer
Very satisfied with the service I received from every one, thank you very much.
John R.
COLUMBUS
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Confirmed Service Customer
I was extremely pleased with the service I received, the customer service was outstanding!
Natalie C.
WEST POINT
Business Response
Natalie - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call!
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Confirmed Service Customer
Everyone was extremely helpful from the time I called in to set up my appointment until the completion of the service.
Katherine R.
THOMASTON
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
We were greeted when we arrived...Multiple employees..kept us abreast of what was going on...ava had friendly service.
Tonya S.
MANCHESTER
Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call!
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Confirmed Service Customer
My Service Rep was very helpful in scheduling the required maintenance as well gettings me timely shuttle service.
Larry H.
COLUMBUS
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Confirmed Service Customer
My vehicle was not fixed right and it was very timely.
Anya M.
FORT BENNING
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