Michael was awesome, and the rest of the crew were great. I really have never had any problems there and is why I always bring my truck there for servicing and repairs. At the present time I will continue to bring my truck there.
It is always a pleasure when I come to Rivertown Buick. I have been a customer since 2012 and I always feel welcomed every time I visit. ZZ is the best and he makes sure that my vehicle needs are taken care of.
I had a serious problem develop with my GMC truck on Sunday. I was able to bring it in Monday morning and it was ready Tuesday, which was much faster than I expected. The staff was, as usual, very professional and accommodating .
Took over 4 1/2 hours to complete an oil change and 4 tire change. What got me upset was that I called after 3 hours and was not able to get in touch with my associate that was taking care of me. So after waiting on hold, the person that took my call said that they would leave him a message and have him call me back. I did not get any information on my truck that was in service. So I went to the dealership and waited, saw Craig and he said that he is going to go check on the truck and see. So I waited in the waiting room, he did not come back to update me. It took another 45 minutes and then came and said my truck was ready. When paying for my truck service, I did not get a brief of my services. Upset and left and saw that my spare tire that was on my truck was not put back under where it belongs, no big problem. But it was the next day that I saw that one of my center caps to my truck rim is missing. Not sure when or if was never put back on during services, I called to see if they can check if it was left. When calling, as soon as I was transferred to Craig I was hung up on. No call back or nothing.
Make an appointment for 345 for oil change car sits there for an hr before work is started leave around 545....don’t think an oil change should take 2 hrs especially if I make an appointment. So what’s the point to make an appointment?!?!?
I set an appointment for 730AM and decided to wait for what should have been about a 1-1.5 hour service (oil and recall). I was the second vehicle in that morning. My vehicle did not go back until nearly 930AM to initiate the service. I was out the door at 11:00AM, but there was a waste of nearly 2 hours of time.