Waiting 2 hrs for a simple oil change is not acceptable. reflects poor management.. unexplained shop charges is another poor item. The last time I had my tires rotated, they did not tighten one of my hub caps, by the time I got home, the hub cap was lost .When I told the service rep he just shrugged it off. He should have replaced it N/C.
Discussed following with General Mgr. Te service mgr took the Veh in for service and said vehicle would be finished that same day.after being checked on a $3000 diagnostic machine. Was not eve put on the machine 'till the next day. Was told I would be contacted when service was complete that day. Did not receive a call at all that day to give status of vehicle. We called 15 mins from closing time to check he status and was told it would be ready sometimes the next day. Did not receive a call by noon of next day so I drove to the dealership and found that the vehicle was not even attached to the diagnostic machine until that day and that machine took over 3 hrs to do it's job. Car final finished about 1 pm. All work covered by the warranty.