Once I arrived..Greg M checked my Terrain in.... I had a laundry list of things to check on top of my oil change. He asked if I wanted him to call me when my vehicle was ready. I said yes and he did. He explained everything on the return phone call. I usually go through him and receive great service.
Location Columbus Ga. Tried calling service to preschedule appointment to have 4 new tires put on my car. After the 2nd day of no returned call i finally was able to get the appointment scheduled by a man named Dave. The next day when i arrived, I was informed that my tires were not ordered and no one knew who dave was. Apparently, there is a call center (Texas?)that answers the phone if no one does in Georgia. The person in Texas went ahead and setup the appt without notifying Georgia. I was so frustrated as this was 7:30am on a Saturday. According to service advisor Greg McCart, the call center frequently causes mass confusion and mistakes but nobody listens to him.
The service team is always very efficient in setting up and executing whatever service is requested or required. They are quick to communicate any unexpected issues that come up and will not perform any additional work without direct approval.
I was extremely satisfied with the professional service provided to me by Michael "ZZ" Clarke. I have received car care from him on several occasions and have always been pleased. He is very knowledgeable of my vehicle and it's needs. He knows what he is doing and is a definite asset to the car dealership. He is the main reason why I return to this specific dealer for my car service needs.
Had a great experience at Rivertown GMC. Very friendly and courteous. Jamie is an excellent service representative HOWEVER after spending $300 for a diagnostic to determine the issue with my Yukon in order to "fix" my wiring problem he had informed me over the phone that there were wires under the steering column that were not landed correctly and that a fuse had been blown (I admire that he was honest about these 2 facts and had his team repair it free of charge). He then went on to explain that the cluster is defective and would need to be replaced, this would cost me another $500 including labor. I found the part online for $100, retrieved the truck, and later replaced it myself. no more difficult than changing a tire. And so a week later after picking up the truck I still have issues with the radio. The wiring problem is not fully resolved despite him claiming that it is. Whatever the issue is it is causing my radio to work sometimes when the engine is turned over and sometimes not and the diagnostic or his team did not discover it.