This was a visit to correct a mistake made during oil change. The service manager approved my requeest in writing to replace the oil after error in o ring installation was completely corrected. This was not done-person doing work seemed to make his own choices ignoring customer's request. This was not a small issue-my garage floor has major oil deposits to prove it. After all this I had to wait another hour to get my oil jreplaced. I would recommend the service man inspect his work carefully before telling customer that everything is in order.
Although the time it takes to purchase a new vehicle still is excessively long, Charles, the salesperson, made the afternoon enjoyable by keeping me abreast of everything that was going on between the trade of my SUV and purchase of the new SUV. He basically ensured that my experience was pleasant from start to finish.
I came into figure out the towing capacity of my 2011. SIERRA 4x4 at the service Dept and get an oil change. Three people could not find my towing capacity. It took the Parts manager to help me an hour later. I was told no one was ahead of me for an oil change and rotation. It took almost 3 hours unbelievable.
When I came in for an oil service on Monday (11/27/2017), I asked that my tires be checked because my 'Check Tire Pressure' warning light had come on twice within the last 2 weeks. I was told everything checked out OK. The next morning the light was on again. I had the tires checked at another location where I watched as a nail was found in the left rear tire.
Dropped vehicle at 0900 got a call at 1530 saying you will close at 1600 had to rush to get my vehicle. Later that night I checked my email and found they had sent an email for me to pick up the vehicle since 1400. My instructions were to call as I was not at home or at my computer. Why would you send an email notification ? It doesn’t make sense