Loved the fact that I was greeted upon arrival at the dealership. Every time I had a question while I waited. One suggestion is to have a link for customers to be informed on up to date accessories for their vehicle or the newer vehicles coming out next fiscal year. Another suggestion is to have customers pull a ticket for order of line of arrival for customers who arrive prior to opening. Last suggestion is to have a healthier choices (maybe pay) for a contential breakfast while they wait in the morning, example: fruits, cereals, no donughts, variety juices (fruit juicer) to increase a healthier living.
It took 2 1/2 hours to get an oil change/filter, fluid and lube. I was told 1-1/2 hrs and no one came to tell me after 1 hr or so that was going to be a delay to give me the option to stay or leave and come back. It is not rocket science that the normal time to perform this takes at least 1/2 hr. When it had been 2 hrs I started checking on it and was told then that the person that was to do the oil change had to leave because of a girlfriend was in an accident. I can understand that to a degree if I could have been informed and given an option to stay or could back at another time.
The service to the vehicle itself was great, however, the shuttle to and from work could use some reinforcement. I was advised the shuttle would leave at approximately 7:45, but it didn't leave until after 8:15 causing me to be late to work. If I knew the shuttle would not be prompt or reliable I would have made other plans and/or let them know at work I wouldn't be in until much later.