Customer Reviews

I found the service rep very helpful in determining my problem and addressing the problem.I I am pleased with the total service

Mike is always nice and helpful I keep going back because he’s always honest with me.

Great service. Customer friendly staff

The Service staff was very helpful, and knowledgeable about what my vehicle really needed to get back to running properly again.

Once I arrived..Greg M checked my Terrain in.... I had a laundry list of things to check on top of my oil change. He asked if I wanted him to call me when my vehicle was ready. I said yes and he did. He explained everything on the return phone call. I usually go through him and receive great service.

I was in and out fast. It was my first oil change for my GMC

Fast and friendly

My only complaint is that it took two days to fix, that left me without a car. The service was done to my satisfaction. Car was ready when promised and worked like it came off the showroom floor.

Excellent, Thank you.....GGGG

Location Columbus Ga. Tried calling service to preschedule appointment to have 4 new tires put on my car. After the 2nd day of no returned call i finally was able to get the appointment scheduled by a man named Dave. The next day when i arrived, I was informed that my tires were not ordered and no one knew who dave was. Apparently, there is a call center (Texas?)that answers the phone if no one does in Georgia. The person in Texas went ahead and setup the appt without notifying Georgia. I was so frustrated as this was 7:30am on a Saturday. According to service advisor Greg McCart, the call center frequently causes mass confusion and mistakes but nobody listens to him.

No appointment, so had to wait about an hour.

The service team is always very efficient in setting up and executing whatever service is requested or required. They are quick to communicate any unexpected issues that come up and will not perform any additional work without direct approval.

Excellent work and response time.

Sonya Pettis is the best.

I was extremely satisfied with the professional service provided to me by Michael "ZZ" Clarke. I have received car care from him on several occasions and have always been pleased. He is very knowledgeable of my vehicle and it's needs. He knows what he is doing and is a definite asset to the car dealership. He is the main reason why I return to this specific dealer for my car service needs.

Great

Always friendly.

You have appointment @ 9:00 am for a recall, heated seats inop, missing wind deflectors on sunroof and a bad fob. It took till 4:00 pm to do the recall, new fob and 1 other item. Way to long

Service was fast, efficient and communication was great! Will continue to use this location for all my vehicle service needs!!

Had a great experience at Rivertown GMC. Very friendly and courteous. Jamie is an excellent service representative HOWEVER after spending $300 for a diagnostic to determine the issue with my Yukon in order to "fix" my wiring problem he had informed me over the phone that there were wires under the steering column that were not landed correctly and that a fuse had been blown (I admire that he was honest about these 2 facts and had his team repair it free of charge). He then went on to explain that the cluster is defective and would need to be replaced, this would cost me another $500 including labor. I found the part online for $100, retrieved the truck, and later replaced it myself. no more difficult than changing a tire. And so a week later after picking up the truck I still have issues with the radio. The wiring problem is not fully resolved despite him claiming that it is. Whatever the issue is it is causing my radio to work sometimes when the engine is turned over and sometimes not and the diagnostic or his team did not discover it.